![]() ![]() In another scenario, the ProviderOrder value started with a comma (",") (i.e. Click OK to apply the changes and reboot.Under Network Providers, select the eedPasswordFilter entry, and click the Up arrow to move the SEE connection above any other third-party connections in the list.Click the Advanced menu and then select Advanced Settings.Once Network Connections appears, press the Alt key to display the drop-down menu.At the Run field (Windows + R), type: control netconnections.TIP: Starting with Windows 10, you can now copy/paste a registry location in the address so you do not have to click your way down to the registry keys. Disable that GPO setting and adding the eedpasswordfilter item back can resolve this issue. Missing this eedpasswordfilter value prevents proper user registration. ProviderOrder = LanmanWorkstation,RDPNP,WebClient Under: Policies\Administrative Templates\Desktop Settings In one scenario, a GPO was changing the Network Provider Order: If any security software is protecting this entry point, or if a GPO is changing the Network Provider Order, the Endpoint Encryption Password Filter component (eedpasswordfilter) which would handle user registration, may not be inserted properly. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order\ProviderOrder HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\HwOrder\ProviderOrder *Check the following registry keys and note what is inside: For more information on this, see the following article:ġ62094 - Drive Encryption does not start automatically: DE Error -12368 If the machine has been encrypted with Microsoft Bitlocker Encryption, Drive Encryption cannot start, and subsequently user registration cannot happen automatically. *Check if the machine is already encrypted with Bitlocker. In the eedservice log of Techlogs, the following entry may appear:Ġ2/29/16 15:58:38] In this scenario, there is something that went wrong during the user registration event, however, Administrators have been added to the disk, which will allow encryption to take place on the system.įor information on how to change your password with Symantec Endpoint Encryption 11 and Symantec Encryption Desktop, see the following article:ġ81178 - Changing Your Windows Password with Symantec Drive Encryption 10.4 or Symantec Endpoint Encryption 11 Single Sign-Onįor information on how to Troubleshoot Symantec Encryption Desktop 10 Single Sign-on issues, see the following article:ġ53490 - Troubleshooting: Symantec Drive Encryption Single Sign-On ![]() This article will go over how to troubleshoot user registration issues, which can sometimes resolve Single Sign-On issues.Ī symptom of this behavior is that a system will automatically reboot to the Windows logon prompt even though the system was encrypted. In some rare instances there have been reports where users are unable be automatically registered after Symantec Endpoint Encryption 11.x was installed or Single Sign-On will not automatically login to Windows. This entire process all happens behind the scenes and when the user logs in, within 15 minutes the user should be registered and ready to go. ![]() Once a user is logged in and registers (this all happens behind the scenes), then the user will need to login and the preboot screen will engage. Although the system skips the preboot screen, the system is, in fact, encrypted fully. When you reboot the system where SEE has encrypted the entire system, but no users have yet logged in and automatically registered, there will be an automatic user that skips the preboot screen. In fact, you can install SEE, reboot and leave the system at the Windows Login screen without logging in and the system will start encrypting! If you have an encrypted system with Symantec Endpoint Encryption, right after reboot, it'll start encrypting the system even without registering users. ![]()
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